Starbucks

I am writing to report a very concerning experience at your store. I visited the drive-through and requested a pistachio loaf unwrapped because I have previously received it that way and sometimes the wrapped ones are hard. The employee I first spoke with argued with me and repeatedly talked over me when I tried to place an additional order. She insisted it was Starbucks policy that the loaf could not be given unwrapped. When I pulled to the window, I waited while staff appeared to be discussing me. An employee who I believe was named Zara told me they would not serve me due to my “attitude,” which was both surprising and upsetting. I then contacted Starbucks customer service and was informed that what I was told about the policy was not accurate. This experience felt dismissive and deeply uncomfortable. As a dark-skinned minority customer, the interaction came across as discriminatory and unprofessional. This is also not my first negative experience at this location. I am requesting that this incident be reviewed and that appropriate coaching or corrective action be taken. Customers should be treated with respect and professionalism at all times. I can provide the date, time, and receipt information if needed. I visited another Starbucks location and was able to clearly see the pistachio loaf in its original packaging. This makes me concerned that the information I was given at the previous store about company policy may have been inaccurate. I would appreciate clarification on the policy and a review of my experience.

Tried the Double Berry Matcha and wow—my taste buds are still sending thank-you notes. 🍓🍵 Perfectly sweet, super refreshing, and dangerously easy to finish in two minutes. Bonus points to the Starbucks team for always being genuinely kind and upbeat—great vibes, great drink, great day. Thank you berry much!!🥹

Thank you to the manager James at this location for donating supplies for an art project on my campus!!

Out of all Starbucks, I always know this one won’t mess up my drink! The employees get my drink right everytime!!! Yall are awesome!

Visited on a weekday, quite crowded over early morning or late evening. Suggested to order online. Quick check out process ,helpful staff. Suggested menu options - Cappuccino ,banana bread and oat meal (for breakfast). Have a good visit. Ample parking space with accessibility parking option available.